Privacy Policy

 

Introduction

Trade Gates Direct (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website [www.tradegatesdirect.co.uk] (the “Site”), place an order, or contact us.

 

Who we are

Trade Gates Direct is a UK-based business supplying gates and accessories to customers across England. We operate solely online and deliver through third-party couriers.

 

What data we collect

When you interact with us, we may collect and process the following personal data:

• Name
• Delivery and billing addresses
• Email address
• Phone number
• Order details (including product selections and transaction history)
• Payment information (processed securely by third-party providers – we do not store card details)

 

How we use your data

We use your personal data to:

• Process and fulfil your orders
• Provide delivery updates and customer service
• Communicate with you regarding your purchase
• Meet our legal obligations (e.g. for refunds and returns)

We do not send marketing emails unless you have explicitly opted in.

 

Legal basis for processing

We rely on the following lawful bases under the UK GDPR:

• Contractual necessity: to process and fulfil your orders
• Legal obligation: to comply with consumer law
• Legitimate interests: to improve our services and respond to enquiries

 

Sharing your data

We only share your data with trusted third parties where necessary:

• Delivery partners (to fulfil your order)
• Payment processors (e.g. Stripe, PayPal)
• IT service providers who support our website

We do not sell or rent your personal data to third parties.

 

Data retention

We retain your personal data only as long as necessary:

• Order records: up to 6 years (for tax and legal compliance)
• Email correspondence: up to 2 years
• Email addresses for opted-in marketing: until you unsubscribe

 

Your rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict processing
• Withdraw consent (where applicable)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

 

Cookies

Our website uses cookies to enhance your experience and collect usage statistics. You can control cookie preferences through your browser settings. For more details, see our Cookie Policy.

Security

We take appropriate technical and organisational measures to protect your personal data against loss, theft, and unauthorised access.

 

Contact us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Trade Gates Direct
Email: support@tradegatesdirect.co.uk